Our website is available 24/7/365. However, please note that public holidays in four countries can cause delays in our delivery schedule. These countries include the country where your bank is located, the country where our bank is located, the country from which we are shipping your order, and the destination country.

There are three major holiday seasons that may result in delays of more than one day, including Christmas / New Year, Lunar New Year, and Easter, as well as the first week of May. Other holidays typically only result in a one-day delay.